Terms & Conditions

Welcome to SDC Executive Transportation services. Please read the following terms and conditions carefully, as they govern your use of our transportation services.

1. Cancellation Policy

  • SDC Executive Transportation requires a minimum 8-hour notice for cancellations.
  • Reservations canceled within this time frame will forfeit the entire reservation cost.
  • To avoid a "no-show" fee, please contact us at (404) 380-0158 if you are unable to locate your driver.

2. Point-to-Point Transfers

  • Stops are not permitted unless prearranged in advance.
  • Deviations from the itinerary are not allowed.
  • For additional services or changes to your reservation, please contact our office.

3. Vehicle Etiquette

  • Food, beverages, smoking, and unsafe items are strictly prohibited in company vehicles.
  • Clients are responsible for any damaged property and cleanup fees.
  • The company assumes no responsibility for lost or damaged personal belongings left in the vehicle.

4. User Responsibility

  • Users must ensure that all provided information is complete and accurate.
  • Automated registration methods are prohibited.

5. Transfer Services

  • The quoted price for transfer services is valid for a specific start and destination address.
  • Additional fees apply for stopovers on the direct route.

6. Hourly Bookings

  • Hourly bookings must conclude within the service area of the pickup location.
  • The hourly booking begins at the confirmed pick up time.

7. Luggage Policy

  • The price in the booking confirmation includes a specified number of pieces of luggage.
  • Additional or oversized luggage may incur surcharges.

8. Child Safety Seats

  • Users should request safety seats for children by specifying the number, age, and required seating type in the additional comments.

9. Maximum Capacity

  • Vehicle capacity estimates are non-binding.
  • SDC Executive Transportation reserves the right to refuse service if safety conditions are compromised.

10. Refusal of Service

  • SDC Executive Transportation reserves the right to refuse service if essential requirements are not properly communicated.
  • Compensation claims may apply in such cases.

11. Exceptional Situations

  • Compensation for exceptional situations beyond our reasonable control is limited. This includes but is not limited to severe weather, road closures, traffic incidents, or other force majeure events.
  • Users may be required to accept longer waiting periods or last-minute cancellations in such cases.

12. Changes and Cancellations

  • Changes to bookings are considered new bookings, and cancellation policies apply to the original service agreement.
  • Compensation claims for the originally agreed service may be pursued by SDC Executive Transportation.

13. No-Show Policy

  • In case of a no-show without cancellation, the user forfeits their entitlement to service.
  • Compensation claims by SDC Executive Transportation remain unaffected.